Refund policy
Return & Refund Policy
Effective: August 25, 2026
Thank you for choosing Fur Bowl. We understand that circumstances sometimes change after an order is placed or that a product may not arrive as expected. This policy provides clear information about our return process, refund eligibility, product concerns, exchanges, and cancellations.
Our Return Guarantee
For most qualifying merchandise, Fur Bowl provides a 30-day return period beginning on the date of delivery.
A return is considered eligible when the merchandise remains in appropriate original condition. Products should be unused and free from customer-caused damage, modification, or other signs of use. Original packaging, labels, accessories, manuals, and included components should be retained whenever they were supplied with the product.
We also require an order number, receipt, or other reasonable proof that the purchase was made through Fur Bowl.
Requesting Return Instructions
Every return begins by contacting our customer service team.
Email van891851@gmail.com within the applicable return period and tell us:
Your Fur Bowl order number;
Which product you would like to return;
Why you are requesting the return; and
Relevant photographs if there is a quality or fulfillment problem.
After reviewing the request, we will advise you of the next steps and provide the appropriate return destination when a physical return is required.
Do not mail merchandise back until you have received our return instructions.
Returns Based on Customer Preference
If an eligible item is being returned because it is no longer wanted, was ordered by mistake, or otherwise does not suit your preference, you will normally be responsible for the cost of shipping it back.
For your protection, consider using a carrier that provides shipment tracking. Fur Bowl cannot guarantee credit for a return package that does not reach the return destination.
Shipping fees originally paid for delivery are generally not refundable in these circumstances, except where applicable law provides otherwise.
Damaged or Defective Merchandise
A damaged or defective product should be reported to us promptly after you discover the problem.
Please email van891851@gmail.com with your order details and photographs that clearly demonstrate the condition of the merchandise.
We will evaluate the issue and determine an appropriate solution. A verified claim may result in a replacement, refund, or another remedy appropriate to the circumstances.
Receiving Something You Did Not Order
If Fur Bowl sends an incorrect item, please contact us rather than submitting it as a standard change-of-mind return.
Provide a photograph of the product received along with your order number. Once the discrepancy has been confirmed, we will provide instructions for resolving the issue.
For verified damaged, defective, or incorrect merchandise attributable to our fulfillment, you will not be required to pay return shipping expenses resulting from our error.
Products That May Not Qualify for Return
Return eligibility can depend on the type and condition of the merchandise. Subject to applicable law, we may be unable to accept:
Items that have been used, altered, or damaged after delivery;
Customized or personalized merchandise;
Gift cards;
Products expressly sold as final sale;
Opened products that cannot safely or hygienically be resold; or
Merchandise returned without important components originally included with the product.
Certain consumable or perishable products may not qualify for a standard change-of-mind return once opened because product safety and integrity cannot be verified.
This does not prevent you from contacting us if such merchandise arrives damaged, defective, spoiled, or incorrect. We will review those situations individually.
Exchange Availability
We are happy to review requests for an eligible exchange.
Because product availability may change, an exchange is not guaranteed until it has been confirmed by our team. If the requested alternative is unavailable or a direct exchange is impractical, the original eligible item may be returned and a separate order may be placed for the preferred product.
Assessment of Returned Products
Once an authorized return reaches the designated return facility, we will examine its condition before completing the refund.
The review may include confirming that:
The correct merchandise was returned;
Required components are present;
The item satisfies the applicable return conditions; and
The return corresponds with the original purchase.
We will notify you after this assessment has been completed.
How Refunds Are Issued
When a return is approved, the applicable refund will normally be credited to the original payment method used at checkout.
After we process the refund, your financial institution may need additional time to post it. In most cases, customers should allow approximately 5–10 business days, although actual timing depends on the bank, credit card issuer, or payment service.
Fur Bowl does not control processing periods imposed by third-party financial institutions.
Cancellation Before Shipment
If you placed an order by mistake or need to cancel it, contact van891851@gmail.com as quickly as possible.
We will try to accommodate your request if fulfillment has not started. However, we cannot guarantee cancellation once an order enters processing.
If the shipment can no longer be stopped, you may request a return after delivery if the merchandise meets the requirements of this policy.
Returned or Undeliverable Orders
Please provide a complete and accurate shipping address during checkout.
When an order is returned because the customer supplied an incorrect or incomplete address, refused delivery, or could not receive the package for another recipient-related reason, we will review the situation once the shipment is returned.
Additional shipping charges may be required before an eligible order is sent again.
Consumer Rights
Fur Bowl's policy is intended to establish consistent store procedures while respecting applicable consumer protection requirements.
Nothing in this policy is intended to exclude or limit a legal right or remedy that cannot lawfully be waived. Where applicable law provides greater protection, those legal requirements will govern.
Contact Fur Bowl
Need assistance with a return, refund, exchange, or order concern? Please reach us at:
Fur Bowl
2815 Clover Way
Arcata, CA 95521
United States
Phone: (707) 496-8466
Email: van891851@gmail.com
When contacting us about an existing purchase, please provide your order number so we can locate the transaction and assist you efficiently.